Privacy policy
This policy explains what information Troll Flops ("we", "us", "our") collects when you visit or buy from our store, how we use it, and what control you have over it.
By using our store, you agree to what's described below.
What we collect
Information you give us
When you place an order, create an account, or contact support, you provide details such as your name, email address, shipping and billing address, phone number, and payment information.
Information collected automatically
When you browse the store, we automatically receive technical data including your IP address, browser type and version, device type, operating system, time zone, referring website, and the pages you view. This is gathered through cookies, pixels, and similar tracking technologies.
Information from third parties
If you arrive via a social platform or ad, or pay through a wallet like PayPal or Shop Pay, that provider may share limited information with us such as your name, email, and confirmation that payment succeeded.
How we use it
We use the information above to:
- Process, fulfill, and deliver your orders
- Send order confirmations, tracking updates, and support replies
- Screen orders for fraud and payment risk
- Improve our product range, site performance, and customer experience
- Send marketing emails or SMS, where you have opted in
- Measure and target advertising on platforms such as Meta, TikTok, and Google
- Meet our legal, tax, and accounting obligations
Who we share it with
We do not sell your personal information for money.
We do share it with the service providers who make the store function:
- Shopify, which hosts our storefront and processes orders
- Payment processors including Shopify Payments, PayPal, and any other gateway shown at checkout, which handle your card details directly
- Fulfillment partners and suppliers, including third-party manufacturers and warehouses located outside your country, which receive your name, shipping address, and phone number solely to ship your order
- Shipping carriers and postal services, which need the same delivery details
- Email and SMS platforms, where you have subscribed
- Analytics and advertising partners, including Google Analytics and advertising pixels
We may also disclose information where required by law, to enforce our terms, or to protect our rights and the safety of others.
Advertising partners may use your data in ways that count as "sharing" or "sale" under certain state privacy laws. You can opt out — see Your rights below.
International transfers
We operate internationally, and our fulfillment partners are located overseas. Your information will be transferred to and processed in countries whose data protection laws may differ from those where you live, including outside the European Economic Area, the United Kingdom, and the United States. Where required, we rely on standard contractual clauses or equivalent safeguards for these transfers.
Cookies
Cookies are small files stored on your device. We use them to keep your cart contents between pages, remember preferences, understand how the store is used, and deliver relevant advertising.
You can block or delete cookies through your browser settings. Essential cookies are required for checkout to work, so disabling them may break parts of the store.
Your rights
Depending on where you live, you may have the right to:
- Request a copy of the personal information we hold about you
- Correct information that is inaccurate or incomplete
- Request deletion of your information
- Object to or restrict certain processing
- Withdraw consent for marketing at any time
- Opt out of the sale or sharing of personal information for targeted advertising
- Receive your data in a portable format
- Not be discriminated against for exercising any of these rights
To make a request, email us at support@trollflops.store. We may need to verify your identity before acting. We will respond within the timeframe required by applicable law.
To unsubscribe from marketing, use the unsubscribe link in any email, reply STOP to any SMS, or contact us directly.
How long we keep it
We retain order records for as long as needed to fulfill the purposes described here and to satisfy legal, tax, and accounting requirements — typically several years after your last order. Marketing contact details are kept until you unsubscribe.
Security
We use industry-standard measures including encrypted connections and PCI-compliant payment processing to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children
Our store is not directed at children, and we do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with information, contact us and we will delete it.
Changes to this policy
We may update this policy to reflect changes in our practices or the law. The revised version takes effect as soon as it is posted on this page.
Contact us
Questions, complaints, or requests about this policy:
Troll Flops Email: support@trollflops.store
If you are in the EEA or UK and believe we have not resolved your concern, you have the right to lodge a complaint with your local data protection authority.